EuroEclipse
April 20th, 2005, 05:16 PM
for those of you who already know that my car is being worked on there, this won't surprise you.
on a scale of 1-10 i give this shop a 4. That's being generous.
First impressions were great. There was a great customer service rep that worked there and even did some of the work on the cars that came in. CSM did the work on my head for my car and it came out amazing.
Then came time for the block to go into the shop. There was a whole new staff because the old staff quit because they couldn't deal with the owner anymore. Mind you, this is where everything goes downhill.
Let me give you all a little history on this...
My block was turned in to CSM for some machine work. The requested service was to just clean up the block and check for damage/cracks, bore it .20 over and install the new parts. Simple, right? Apparently not.
The owner couldn't get to the block right away cause he was having "personal issues at home". I'm an understanding and nice guy... So I give him the benefit of the doubt. Maybe next time I won't be so understanding. We also agreed to the fact that I can make payments while they work on it and pay in one lump sum of the remaining balance when the work is complete. I was even nice enough to order all the parts myself and give them to them to use.
My block has been sitting at CSM for a year. The only thing they've completed was the hot tank and resurfacing of the block surface and the magnaflux. It has been sitting ever since. Granted... It took them 8 months to get the block cleaned and magnafluxed, another 2 months to get it resurfaced. They have still not even gotten to the machining part of it all.
On the brighter side of things, if you're not dealing with the owner himself, the customer service is amazing. Corey, their customer service rep, is awesome. She is willing to help and will always do whatever is needed to try to make the customer happy. That, and when they actually finish the job, the work is flawless. Everything is done to a exact measurement.
So, all in all I would not do business with CSM again, due to the negative points outweighing the positive points.
on a scale of 1-10 i give this shop a 4. That's being generous.
First impressions were great. There was a great customer service rep that worked there and even did some of the work on the cars that came in. CSM did the work on my head for my car and it came out amazing.
Then came time for the block to go into the shop. There was a whole new staff because the old staff quit because they couldn't deal with the owner anymore. Mind you, this is where everything goes downhill.
Let me give you all a little history on this...
My block was turned in to CSM for some machine work. The requested service was to just clean up the block and check for damage/cracks, bore it .20 over and install the new parts. Simple, right? Apparently not.
The owner couldn't get to the block right away cause he was having "personal issues at home". I'm an understanding and nice guy... So I give him the benefit of the doubt. Maybe next time I won't be so understanding. We also agreed to the fact that I can make payments while they work on it and pay in one lump sum of the remaining balance when the work is complete. I was even nice enough to order all the parts myself and give them to them to use.
My block has been sitting at CSM for a year. The only thing they've completed was the hot tank and resurfacing of the block surface and the magnaflux. It has been sitting ever since. Granted... It took them 8 months to get the block cleaned and magnafluxed, another 2 months to get it resurfaced. They have still not even gotten to the machining part of it all.
On the brighter side of things, if you're not dealing with the owner himself, the customer service is amazing. Corey, their customer service rep, is awesome. She is willing to help and will always do whatever is needed to try to make the customer happy. That, and when they actually finish the job, the work is flawless. Everything is done to a exact measurement.
So, all in all I would not do business with CSM again, due to the negative points outweighing the positive points.